Privacy Policy

Welcome to Pizza Ranch. This Privacy Policy explains how Pizza Ranch ("we," "us," "our," or the "Company") collects, uses, discloses, and safeguards your personal information when you visit our website at pizzaranch-eat.digital (the "Website"), place orders, interact with our digital services, or otherwise engage with our business. We are committed to protecting your privacy and handling your data in a transparent, lawful, and responsible manner.

Please read this Privacy Policy carefully. By accessing or using our Website, placing an order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms outlined here, please discontinue use of our Website and services immediately.

This Privacy Policy is designed to comply with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations.

1. Who We Are

Pizza Ranch is a food service business operating in the United States. We provide customers with the ability to browse our menu, place food orders online, and interact with our customer service team through our digital platforms.

For all privacy-related inquiries, requests, or concerns, please contact us using the information provided above or in the "Contact Us" section at the end of this document.

2. Information We Collect

We collect various categories of information when you use our Website and services. This information is collected directly from you, automatically through your use of our Website, or from third-party sources. The categories of data we collect include the following:

2.1 Personal Identification Information

When you register for an account, place an order, subscribe to our newsletter, participate in promotions, or contact our customer support team, we may collect personal identification information such as:

• Full name
• Email address
• Phone number
• Billing and delivery address (including street address, city, state, and ZIP code)
• Date of birth (when required for age verification or promotional purposes)
• Username and password (for account holders)
• Profile picture or avatar (if optionally uploaded)

2.2 Payment and Financial Information

When you make a purchase through our Website, we collect payment-related information necessary to process your transaction. This may include:

• Credit or debit card number (last four digits only; full card numbers are processed by our secure payment processors)
• Billing address associated with the payment method
• Transaction history and order records

We do not store complete payment card details on our servers. All payment transactions are processed through third-party, PCI-DSS compliant payment processors.

2.3 Order and Transactional Information

To fulfill and manage your food orders, we collect information about your purchases, including:

• Items ordered and menu selections
• Order history and frequency
• Special dietary requests or food preferences noted during ordering
• Delivery instructions and preferences
• Loyalty points or reward program activity

2.4 Usage and Behavioral Data

When you visit our Website, we automatically collect certain usage and behavioral data through cookies, web beacons, and similar tracking technologies. This information includes:

• Pages viewed and time spent on each page
• Links clicked and interactions with Website features
• Search queries entered on our Website
• Referring URLs and websites that directed you to our site
• Cart abandonment data and browsing history within our Website
• Session duration and frequency of visits

2.5 Device and Technical Information

We collect technical information about the devices you use to access our Website, which may include:

• IP address
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution
• Device identifiers (such as advertising IDs, where applicable)
• Mobile network information
• Time zone settings and language preferences

2.6 Location Data

With your consent, we may collect precise geolocation data from your device to facilitate features such as finding the nearest Pizza Ranch location, estimating delivery times, or providing location-relevant promotions. You may withdraw consent for location tracking at any time through your device or browser settings.

2.7 Communications and Feedback

If you contact us by email, telephone, chat, or through our Website's contact form, we may retain records of those communications, including:

• Your name and contact details
• The content of your message or inquiry
• Correspondence history
• Reviews, ratings, or feedback you submit
• Survey responses

2.8 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you connect your account or interact with our social media pages)
• Third-party delivery or ordering platforms
• Analytics providers and marketing partners
• Publicly available sources

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. These purposes include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders and delivery requests
• Managing your customer account and preferences
• Communicating with you about your orders, including confirmations, updates, and delivery notifications
• Providing customer support and responding to your inquiries or complaints
• Processing payments and managing billing
• Administering loyalty and rewards programs

3.2 Website Operation and Improvement

• Operating, maintaining, and improving our Website and digital services
• Monitoring and analyzing usage patterns and trends to improve user experience
• Diagnosing technical problems and ensuring Website security
• Conducting A/B testing and product development research
• Personalizing your experience on our Website, such as remembering your preferences and past orders

3.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offers (with your consent, where required by law)
• Delivering targeted advertisements on our Website and third-party platforms
• Informing you about new menu items, seasonal promotions, and limited-time offers
• Conducting contests, sweepstakes, and promotional campaigns

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us directly at [email protected].

3.4 Analytics and Research

• Analyzing customer behavior, preferences, and demographics to better understand our customer base
• Conducting market research and internal business analytics
• Evaluating the effectiveness of our marketing campaigns
• Generating aggregated, anonymized statistical reports

3.5 Legal Compliance and Safety

• Complying with applicable laws, regulations, and legal obligations
• Responding to lawful requests from government authorities, courts, or law enforcement agencies
• Detecting, preventing, and investigating fraud, abuse, or other illegal activities
• Protecting the rights, property, and safety of Pizza Ranch, our customers, and third parties
• Enforcing our Terms of Service and other applicable agreements

4. Cookies and Tracking Technologies

Our Website uses cookies, web beacons, pixel tags, and other similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our marketing activities. Cookies are small text files placed on your device that allow us to recognize you on return visits and remember your preferences.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Website to function properly. These include cookies that manage your session, maintain your shopping cart, and enable secure login. These cookies cannot be disabled without significantly impacting Website functionality.
• Performance and Analytics Cookies: Help us understand how visitors interact with our Website by collecting and reporting anonymized information. We use tools such as Google Analytics for this purpose.
• Functional Cookies: Allow the Website to remember your preferences, such as your language setting, location, or previously viewed items, in order to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver advertisements that are relevant to your interests. These may be set by our advertising partners and track your browsing activity across different websites.

You can manage your cookie preferences through your browser settings or by using the cookie consent tool on our Website. Please note that disabling certain cookies may affect the functionality of our Website. For more detailed information about the cookies we use, please refer to our Cookie Policy.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own direct marketing purposes. However, we may share your information with trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform services on our behalf, including but not limited to:

• Payment processors (e.g., Stripe, Square, or similar PCI-DSS compliant providers)
• Delivery logistics partners and courier services
• Email and SMS marketing platforms
• Web hosting and cloud storage providers
• Customer relationship management (CRM) software providers
• Analytics and data intelligence services (e.g., Google Analytics)
• Advertising networks and social media platforms
• IT support and cybersecurity providers

These service providers are contractually obligated to use your personal information only for the specific purpose for which it was shared and to maintain appropriate security measures.

5.2 Legal and Regulatory Disclosures

We may disclose your personal information to government authorities, law enforcement agencies, regulatory bodies, or other third parties when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or other legal process
• Protect and defend the rights or property of Pizza Ranch
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our Website or the public

5.3 Business Transfers

In the event that Pizza Ranch undergoes a merger, acquisition, asset sale, restructuring, or any other form of business transfer or combination, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Website before your personal information becomes subject to a different privacy policy as a result of such a transfer.

5.4 Aggregated or Anonymized Data

We may share aggregated, anonymized, or de-identified data with third parties for research, marketing, analytics, or other purposes, provided that such data cannot reasonably be used to identify any individual.

6. Data Security

Pizza Ranch takes the security of your personal information seriously and employs a range of industry-standard technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures We Employ

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our Website.
• Access Controls: Access to personal information is restricted to authorized employees and contractors who need it to perform their job functions. All personnel with access to personal data are subject to confidentiality obligations.
• Secure Payment Processing: All payment card information is processed through PCI-DSS compliant payment gateways. We do not store full payment card numbers on our servers.
• Firewalls and Intrusion Detection: We implement firewalls, intrusion detection systems, and other network security tools to protect our infrastructure.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential risks.
• Data Minimization: We collect only the personal data that is necessary for the purposes described in this Privacy Policy.

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable laws, including notification requirements under state breach notification statutes.

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We respect and honor these rights as described below.

7.1 Rights Under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)

If you are a resident of California, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the categories of sources from which it was collected, the purposes for which it was collected, and the categories of third parties with whom it has been shared.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to specific permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. This means we will not deny you goods or services, charge you different prices, or provide a different quality of service solely because you exercised your privacy rights.

7.2 General Privacy Rights (All U.S. Residents)

Regardless of your state of residence, we endeavor to honor the following privacy rights for all of our customers:

• Right of Access: You may request access to the personal information we hold about you at any time.
• Right of Correction: You may request that we update or correct inaccurate personal information.
• Right of Deletion: You may request that we delete your personal data, subject to our legal retention obligations.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to your withdrawal.
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or by contacting us directly.

7.3 How to Exercise Your Rights

To exercise any of the rights described in this section, please submit a request to us using one of the following methods:

• Email: [email protected]
• Website: pizzaranch-eat.digital

We will verify your identity before processing your request. This may require you to provide sufficient information to allow us to confirm that you are the person about whom we have collected personal information. We will respond to verified requests within 45 days of receipt, as required under the CCPA/CPRA. We may extend this period by an additional 45 days when reasonably necessary, provided we give you notice of the extension.

You may designate an authorized agent to submit requests on your behalf. The authorized agent must provide written proof of authorization, and we may verify the agent's identity as well as your own before processing the request.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our data retention practices are guided by the following principles:

When personal information is no longer required, we securely delete or anonymize it in accordance with our data disposal procedures. If deletion is not immediately possible (for example, because data is stored in backup archives), we will securely store the data and isolate it from further processing until deletion is feasible.

9. Children's Privacy

In accordance with the Children's Online Privacy Protection Act (COPPA) and general best practices for online privacy, we strictly prohibit the use of our Website and services by minors. If you are under the age of 18, please do not use our Website, create an account, or submit any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete such information from our records. If you believe that we may have collected information from a child under 18 years old, please notify us immediately at [email protected].

Parents and legal guardians who have concerns about the online privacy of their children are encouraged to review the FTC's guidance on children's online privacy at ftc.gov.

10. International Data Transfers

Pizza Ranch is based in the United States, and your personal information is primarily stored and processed within the United States. However, some of our third-party service providers and business partners may operate in, or maintain data processing infrastructure in, other countries outside of the United States.

If your personal information is transferred to, stored in, or processed in a country other than your country of residence, please be aware that data protection laws in those countries may differ from the laws in your jurisdiction. We take steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable privacy laws, including through:

• Entering into data processing agreements with our service providers that include appropriate data protection clauses
• Ensuring that third-party providers adhere to data protection standards comparable to those in the United States
• Using Standard Contractual Clauses (SCCs) or other legally recognized transfer mechanisms where applicable

By using our Website and services, you acknowledge and consent to the transfer of your personal information to the United States and to other jurisdictions as described in this section.

11. Third-Party Websites and Links

Our Website may contain links to third-party websites, social media platforms, or external services that are not operated by Pizza Ranch. These links are provided for your convenience and informational purposes only. We have no control over the content, privacy practices, or data collection activities of third-party websites.

We strongly encourage you to review the privacy policies of any third-party websites you visit before providing any personal information. Pizza Ranch is not responsible for the privacy practices, security measures, or content of any external websites or services.

Third-party services we commonly link to or integrate with may include social media platforms such as Facebook, Instagram, and Twitter/X, as well as mapping services such as Google Maps. Your use of these third-party services is governed by their respective privacy policies and terms of use.

12. FTC Act Compliance and Consumer Protection

Pizza Ranch is committed to complying with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in or affecting commerce. Our privacy and data practices are designed to be transparent, fair, and consistent with the representations we make to our customers.

We will not engage in deceptive practices regarding the collection, use, or sharing of your personal information. All material information about our data practices is disclosed in this Privacy Policy and associated documents. If our practices are inconsistent with representations we have made to you, please contact us immediately so that we can address the issue.

If you believe that we have engaged in unfair or deceptive trade practices, you may file a complaint with the Federal Trade Commission at ftc.gov/complaint.

13. Do Not Track Signals

Some internet browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not wish to have your online activity tracked. Currently, there is no universally agreed-upon standard for how websites should respond to DNT signals, and our Website does not currently alter its data collection and use practices in response to DNT browser settings.

We will update this section of our Privacy Policy if an industry standard for responding to DNT signals is established. In the meantime, you can manage your tracking preferences through your browser settings or our cookie consent tool.

14. Your California Privacy Rights — Additional Disclosures

Under the California "Shine the Light" law (Civil Code § 1798.83), California residents have the right to request information about third parties to whom we have disclosed certain categories of personal information for direct marketing purposes during the preceding calendar year.

Additionally, California residents have the right to know whether we have disclosed their personal information to third parties for those third parties' direct marketing purposes during the preceding calendar year. To make such a request, please contact us at [email protected] with the subject line "California Privacy Rights Request."

For full information regarding your rights under the CCPA/CPRA, please refer to Section 7 of this Privacy Policy.

15. How to File a Privacy Complaint

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can try to resolve the matter directly. You can reach our privacy team at:

• Email: [email protected]
• Website: pizzaranch-eat.digital

We will acknowledge your complaint within 5 business days and aim to resolve all privacy-related complaints within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the appropriate data protection or consumer protection authority.

15.1 Federal Trade Commission (FTC)

U.S. residents may file a complaint with the Federal Trade Commission regarding unfair or deceptive business practices, including privacy violations:

• Website: ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)

15.2 California Attorney General

California residents may also file privacy complaints with the California Attorney General's Office:

• Website: oag.ca.gov/privacy/ccpa

15.3 California Privacy Protection Agency (CPPA)

California residents may also submit complaints to the California Privacy Protection Agency, which is responsible for enforcing the CPRA:

• Website: cppa.ca.gov

16. Changes to This Privacy Policy

We reserve the right to update, revise, or modify this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or applicable laws. When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated Privacy Policy on this page with a revised "Last Updated" date
• Sending you an email notification if you have provided us with your email address
• Displaying a prominent banner or notice on our Website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Website or services after the effective date of any revised Privacy Policy constitutes your acceptance of the changes, to the extent permitted by applicable law.

If you disagree with any changes to this Privacy Policy, you should discontinue your use of our Website and contact us to request the deletion of your personal information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our data practices, please do not hesitate to contact us using the information below. We are committed to addressing your privacy-related inquiries promptly and professionally.

We strive to respond to all privacy-related inquiries within 5 business days. For requests related to your legal rights under the CCPA/CPRA or other applicable laws, we will respond within the timeframes required by law.